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You can access the Incident Console and package this information as a Service Request and upload it to My Oracle Support.

Click Help on the Incident Manager page for more information on creating a new Service Request.

The remote logs are stored in the OMS repository and can be accessed by My Oracle Support when troubleshooting.

If you deployment procedure execution has failed, check the job run details.

You can add a patch to a target in a patch plan only if the patch has the same release and platform as the target to which it is being added.

While some of the steps in the deployment procedure are run with normal Oracle home credentials, some of the steps are run with privileged Oracle home credentials.

However, when you set normal Oracle home credentials as privileged Oracle home credentials, then the deployment procedure runs those steps as a root user instead of the Oracle home owner, and as a result, it encounters an error.

In deployment procedure execution page, all remote log files relevant to the provisioning operation are displayed as hyperlinks in the job step.

You can click on these hyperlinks and view the remote logs.

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